Frequently Ask Questions?

PROCESSING OF ORDERS:
Orders are processed within 3 business days.
(ex. If you place an order on Monday your package will be shipped on Thursday.)

The tracking number of your package will be sent to your Email/Phone number when your package is shipped.

ESTIMATED PACKAGE ARRIVAL:
4-5 Days Luzon & Metro Manila.
6-7 Days Visayas
8-10 Days Mindanao

RETURN/REFUND POLICY:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, email us at grailedmanila@gmail.com

REACH US AT:
Email: grailedmanila@gmail.com 
Call or text: 09851424790